What if I am not satisfied with the service I receive?
Whilst we are committed to providing a quality service, we acknowledge that on occasions things can go wrong. In the first instance speak to the representative that you dealt with. If however, you remain dissatisfied, we have a procedure that will ensure your complaint is investigated fully.
How do I make a complaint to you?
If you wish to complain about the advice or service you have received from us, you can write to the address below:
John Mellor
John Mellor Independent Estate Agents
182 Heaton Moor Road
Heaton Moor
Stockport
Cheshire
SK4 4DU
Telephone: 0161-442 4142 Alternatively email: john@john-mellor.co.uk
What information do we need?
In order to help us resolve your complaint as quickly and efficiently as possible, we will need the following information:
Your name and address
The name of the representative that you have dealt with
A daytime telephone number where we can contact you
A clear description of your complaint
Details of what you would like to be put right
What happens next?
We will aim to contact you to try and resolve your complaint on the day that we receive it, but if we need to make further enquiries, we will;
Provide a written acknowledgment of your complaint within 5 working days
Give you the details of who is handling your complaint and how to contact them
In these circumstances we aim to resolve your complaint as quickly as we can. If however we are unable to do this within 8 weeks we will write explaining what is happening and when we expect to have an answer.
Taking your complaint further
If we cannot resolve your complaint to your satisfaction, you may be able to refer the matter to the Property Ombudsman.
The property Ombudsman
Milford House
43 – 55 Milfold Street
Salisbury
Wiltshire
SP1 2PB
Telephone: 01722 333306
